These Terms of Purchase apply to products ordered directly through avernoza.com and form part of the agreement between you and Avernoza. They apply alongside our Shipping Policy, Return and Refund Policy, Privacy Policy, and any instructions, specifications, warnings, or additional conditions displayed on the relevant product page.

If product-specific terms conflict with these general terms, the product-specific terms will apply to that product to the extent of the conflict. Purchases made from an independent marketplace, retailer, or other third party are governed by that seller’s terms unless expressly stated otherwise.

You must have legal capacity to enter into a purchase contract in your location. If you place an order for another person, household, or business, you confirm that you are authorized to do so.

You are responsible for providing complete and accurate billing, delivery, contact, and payment information. Please review the recipient name, address, apartment or unit number, postal code, telephone number, and email address before submitting an order.

We aim to present accurate product names, descriptions, dimensions, materials, colors, compatibility details, care instructions, and images. Screen settings, photography, natural materials, ceramic glazing, wood grain, textiles, and production batches may cause reasonable variation in color, texture, finish, or measurements.

Avernoza products may include feeding bowls, drinking products, automatic feeders, play products, resting products, and larger cat furniture. Review the complete product page before purchasing, particularly dimensions, power requirements, food compatibility, weight limits, assembly needs, replacement-part requirements, and cleaning instructions.

Products and quantities remain subject to availability. We may update a design or component where the change does not materially reduce the product’s advertised function. If an ordered item becomes unavailable, we may contact you to offer an alternative, wait for restocking, or issue a refund for the unavailable item.

The price charged is the price displayed at checkout when the order is submitted, subject to correction of an obvious pricing or technical error. Prices, promotions, bundles, and availability may change without prior notice, but a later price change will not alter an order that we have already accepted.

Applicable shipping charges and taxes will be displayed at checkout where they can be calculated. Your bank, card issuer, or payment provider may apply currency-conversion charges or other fees that are not controlled by Avernoza.

For international deliveries, customs duties, import taxes, and local handling charges may apply unless checkout expressly states that they are included. These destination-country charges are generally the customer’s responsibility.

After you submit an order, we may send an automatic email confirming that the order request was received. This acknowledgment does not necessarily mean that the order has been accepted.

The purchase contract is formed when we accept the order by sending a dispatch confirmation or otherwise confirming acceptance. We may refuse or cancel an order before acceptance for reasons including unavailable stock, payment failure, suspected fraud, inaccurate information, shipping restrictions, an obvious price error, resale activity, or a quantity that exceeds reasonable household use.

If payment has already been captured for an order we cannot accept, the amount paid for the affected item or order will be refunded to the original payment method.

Available payment methods are shown at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge, including any displayed shipping charges and taxes.

Payment processing may be performed by third-party providers. We may conduct reasonable order verification or request additional information before dispatch. If verification cannot be completed, we may delay, refuse, or cancel the order and return any captured payment as appropriate.

Promotional codes, introductory prices, gifts with purchase, bundles, and free-shipping offers are subject to the conditions stated with the offer. Unless expressly permitted, offers cannot be combined, exchanged for cash, applied to prior purchases, or used after their stated expiration.

If part of a promotional bundle is returned, the refund may be adjusted to reflect the value of items kept and any minimum purchase requirement. Where a gift was conditional on the purchase, it may also need to be returned or its stated value may be deducted where permitted by law.

Contact service@avernoza.com as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations cannot be guaranteed once processing, packing, customization, or fulfillment has begun.

After dispatch, an order generally cannot be redirected or canceled through us. You may need to receive it and follow the applicable return procedure. Refusing delivery without authorization does not automatically create a refund and may result in return-shipping or carrier charges where permitted by law.

Orders are generally processed within 1–3 business days. Estimated delivery within the United States is generally 5–10 business days after processing. These timeframes are estimates rather than guaranteed arrival dates.

Avernoza uses a multi-location fulfillment model. Products in the same order may ship from different facilities, arrive in separate packages, and receive separate tracking numbers. Larger cat furniture, glass or ceramic items, and powered products may require different handling or carriers.

Risk of loss or damage passes to you when the order is delivered to you or a person you identify to receive it, except where applicable law provides otherwise. Please review our Shipping Policy for full delivery terms.

Inspect your order promptly after delivery. If an item is damaged, defective, missing, incorrect, or materially different from the product ordered, contact us as soon as reasonably possible and include your order number, a description of the issue, and clear photos or video where relevant.

Keep the product, original packaging, shipping label, accessories, and protective materials until we have reviewed the claim. Do not continue using a cracked ceramic bowl, damaged glass reservoir, unstable furniture item, exposed cable, wet electrical device, or product that appears unsafe.

Eligible purchases may be returned within the 180-day return window described in our Return and Refund Policy. Return eligibility, required condition, evidence, exclusions, return authorization, refund calculation, and responsibility for return costs are governed by that policy and applicable consumer law.

For hygiene and safety, products that contact food or water, textiles, opened consumables, used filters, personalized goods, and certain used pet-care products may have additional return conditions unless defective. Products should not be returned to the business address or any address shown on a shipping label without prior authorization.

Approved refunds are generally issued to the original payment method. Banks and payment providers may require additional time to post the credit after we process it.

Products must be used only for their stated purpose and in accordance with the product page, instructions, warnings, weight limits, cleaning guidance, and assembly requirements. Inspect products regularly and stop use if any component becomes cracked, chipped, loose, unstable, excessively worn, wet, overheated, or otherwise unsafe.

• Supervise initial use and confirm that the product is suitable for your cat’s size, behavior, age, and health needs.
• Securely assemble and position cat furniture on a stable surface; use wall restraints where supplied or recommended.
• Keep cords, small parts, packaging, and detachable components away from chewing or unsupervised access.
• Clean food- and water-contact parts regularly and follow all temperature, dishwasher, and material-care instructions.

Avernoza products do not replace veterinary care. Consult a qualified veterinarian regarding medical diets, changes in eating or drinking, mobility concerns, or any product use connected with a diagnosed condition.

Some Avernoza products may use mains power, batteries, Wi-Fi, an app, scheduling, sensors, cooling, pumps, motors, or RFID accessories. Available features, device compatibility, subscription requirements, network standards, and technical limits will be identified on the relevant product page or instructions.

Smart functions depend on factors that may include power, internet access, compatible hardware, third-party platforms, correct setup, maintenance, and software availability. Scheduled feeding, cooling, filtration, notifications, or access-control features do not replace daily supervision. Always confirm that your cat has appropriate access to food and fresh water.

We may provide reasonable software or service updates, modify non-essential digital functionality, or discontinue unsupported features where permitted by law. Any statutory rights relating to digital elements remain unaffected.

Products are supplied with any express warranty stated on the product page and with rights required by applicable consumer law. We do not exclude or limit any warranty, remedy, or liability that cannot legally be excluded or limited.

To the fullest extent permitted by law, Avernoza is not responsible for indirect, incidental, special, or consequential loss that was not reasonably foreseeable when the purchase contract was formed, or for loss resulting from misuse, unauthorized modification, improper assembly, failure to follow instructions, ordinary wear, incompatible accessories, or events outside our reasonable control.

Where liability may legally be limited, our total liability relating to a product purchase will not exceed the amount paid for the affected product. This limitation does not apply to fraud, willful misconduct, death or personal injury caused by negligence, or any liability that applicable law does not allow us to limit.

We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, severe weather, natural disasters, labor disputes, customs action, public emergencies, supply interruption, network failure, or government restrictions. We will take reasonable steps to reduce the effect where possible.

If any part of these terms is found unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later. You may not transfer your rights under a purchase contract without our consent, while we may transfer our rights or obligations where doing so does not reduce your legal protections.

These terms are governed by the laws applicable to the seller, subject to any mandatory consumer protections available in the place where you live. Courts or dispute-resolution bodies with mandatory jurisdiction retain that jurisdiction.

We may update these terms from time to time. The version in effect when your order is accepted generally applies to that purchase unless a change is required by law or you agree otherwise.