Orders are generally prepared for shipment within 1–3 business days after being placed.

Estimated delivery within the United States is generally 5–10 business days after processing.

Delivery times may vary because of destination, carrier conditions, holidays, weather, customs review, product size, or other circumstances outside our direct control.

Yes. Orders of US$34.99 or more qualify for free shipping. For orders below that threshold, any applicable shipping charge will be displayed at checkout before payment.

Yes. Once your order has shipped and tracking becomes available, we will email the shipping confirmation and available tracking details to the address used at checkout.

Changes or cancellations may be possible before an order has shipped. Contact service@avernoza.com as soon as possible and include your order number.

Once fulfillment or shipment has progressed, changes and cancellations may no longer be available. Where applicable, the item may instead be eligible for return after delivery.

Eligible purchases may be submitted for return within 180 days from the date of delivery, subject to the product condition requirements, exclusions, and other terms in our current Return & Refund Policy.

Email service@avernoza.com before sending anything back. Include your order number, the reason for the return, and relevant photos when appropriate.

Our support team will review the request and provide the applicable instructions and confirmed return destination.

Do not send a return to our business registration address—or to any address that has not been specifically confirmed by Avernoza support.

For preference-based returns or other returns not caused by a product problem or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution at no additional cost to the customer.

Contact us and provide your order number, a description of the issue, clear photos of the product and packaging, and a photo of the shipping label.

For an electronic feeder, water fountain, hydration monitor, or motion toy, include the model information and a short video showing the issue when possible. After review, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Approved refunds are issued to the original payment method. Avernoza generally processes an approved refund within 1–3 business days.

After the refund has been issued, your bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds.

Our checkout uses SSL encryption to help protect information transmitted during the payment process.

The payment options currently available for your order are displayed directly at checkout. Availability can vary according to location, currency, device, and payment provider.

• Nourish Series: ceramic bowls and intelligent feeding products
• Flow Series: fountains, water stations, cooling bowls, and hydration products
• Play Series: toys, puzzles, tunnels, climbing systems, and scratching products
• Living Series: furniture-integrated retreats, perches, litter storage, partitions, and steps

Product-specific information is provided on each product page. Review the description, dimensions, capacity, materials, intended use, compatibility notes, and care instructions before ordering.

For smart or powered products, also review the food type, connectivity, power, filter, and operating requirements. If anything remains unclear, email us before placing your order.

Email: service@avernoza.com

Telephone: +86 135 4400 2536

Support Hours: 9:00 AM–6:00 PM Pacific Time

Website: avernoza.com

If your message concerns an existing order, include the order number and the email address used at checkout.