Order Processing

Orders are generally prepared within 1–3 business days after being placed. Processing includes payment review, order verification, product preparation, and handoff to the applicable shipping provider.

Business days exclude weekends and public holidays. Processing may take longer during high-volume periods, when additional order verification is required, or when an item requires special handling because of its size, material, or technical components.

Estimated Delivery

Estimated delivery within the United States is generally 5–10 business days after processing. The estimate begins after the order has been processed and does not include the 1–3-business-day processing period.

Delivery timing may vary according to destination, carrier conditions, weather, holidays, customs review, local service availability, product size, and circumstances outside our direct control. Any product-specific delivery information shown on the product page or at checkout also applies.

Shipping Rates

Orders of US$34.99 or more qualify for free shipping. For orders below the free-shipping threshold, any applicable shipping charge will be shown at checkout before payment is completed.

Available shipping destinations, services, and charges are determined by the delivery address and the products in the order. The options shown at checkout are the options currently available for that purchase.

Multi-Location Fulfillment

Avernoza uses a multi-location fulfillment model. Orders may be dispatched from different fulfillment facilities, including third-party partner facilities, according to inventory availability, product requirements, package size, and delivery destination.

We do not represent that every order ships from one local warehouse. Products in the same order may arrive in separate packages and at different times. This is particularly possible when an order combines ceramic feeding products, powered devices, play systems, or larger furniture pieces.

Shipping Confirmation & Tracking

Once an order has shipped and tracking information becomes available, a shipping confirmation will be sent to the email address used at checkout. Orders dispatched in more than one package may receive more than one tracking number.

Tracking may not update immediately after a label is created. If tracking has not updated for an extended period, or the shipment appears significantly delayed, contact service@avernoza.com and include your order number.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout. Review the recipient name, street address, apartment or unit number, city, region, postal code, country, telephone number, and email address before placing the order.

If an address needs to be changed, contact us as soon as possible. Address changes may be available before shipment, but cannot be guaranteed after processing or fulfillment has begun. Once a package has shipped, we may be unable to redirect it.

International Orders

International shipping availability is shown at checkout. International orders may be subject to customs review, import restrictions, duties, taxes, or handling charges imposed by the destination country.

Unless otherwise stated at checkout, the customer is responsible for destination-country duties, taxes, and import charges. Customs processing may affect the delivery estimate and is outside Avernoza’s direct control.

Delays, Lost Packages & Delivery Issues

If a shipment is delayed, first review the latest carrier tracking information. If the tracking remains unchanged for an extended period, the package appears lost, or the order has not arrived after the expected delivery period, contact us with your order number.

If tracking shows “delivered” but the package cannot be located, check the delivery area, household members, neighbors, building reception, parcel lockers, and any carrier delivery notes before contacting us. We will review the available shipment information and assist with the appropriate next steps.

Products Damaged in Transit

Please inspect the shipment after delivery, especially when receiving ceramic bowls, glass reservoirs, electronic products, or larger furniture components.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us and provide:

• Your order number and the email address used at checkout
• Clear photos of the item, packaging, and shipping label
• A brief description of the damage or issue
• For a powered product, a short video showing the issue when possible

After reviewing the information, Avernoza will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. A change or cancellation may be available before the order has shipped.

Once fulfillment or shipment has progressed, changes and cancellations may no longer be possible. Where applicable, the product may instead be eligible for return after delivery under our current Return & Refund Policy.

Returns Are Not Sent to the Business Address

The business address listed below identifies the company operating Avernoza. It is not automatically the return destination for an order.

Before sending any return, email service@avernoza.com and obtain the applicable return instructions and confirmed return address. Do not send a return to an unconfirmed address.